RxDataLab Customer Terms of Service

As of March 2026

This terms of service agreement (“Agreement”) is between RxDataLab LLC (“RxData”) and you as our customer (“Customer” or “you”) in connection with your access to and use of RxData’s services (the “Services”). You agree to be bound by this Agreement. If Customer is a business entity, the individual accepting these terms warrants and represents that they have the authority to bind that business entity.

1. License, Ownership

The Services are licensed according to the terms of this Agreement, and subject to full and timely payment of all amounts to RxData hereunder, as and when such amounts are due. Neither the Services nor any component is sold outright under this Agreement. Title, ownership, and all rights and interests in the Services are the property of RxData.

2. Grant of License

Subject to the terms and conditions of this Agreement, RxData hereby grants to you a non-transferable, non-sublicensable, revocable, non-exclusive license that is limited to the use of the licensee. Other than use of the Services as intended for the benefit of Customer, Customer may not white label, further distribute, or sublicense the Services or any component, data set, or other work or deliverable under the Services. ALL rights not expressly granted to you in this agreement are reserved by RxData and its licensors.

3. Confidentiality

Each party acknowledges that the Services, Customer’s use of the Services (including but not limited to data and reports gleaned from the Services by the Customer), the terms of this Agreement, and any related business and financial matters that are not made public by the relevant party are confidential and proprietary, that such non-public information is of significant value, and that its disclosure to others would cause irreparable harm. We agree that, apart from use of the Services as intended and subject to the terms of this Agreement, neither party will disclose any non-public matters regarding the other party or the Services to any third parties at any time. Notwithstanding these obligations, neither party shall have any obligations of confidentiality or non-disclosure with respect to any documents or information that is required to be disclosed under compulsion of law (whether by oral question, interrogatory, subpoena, civil investigative demand or otherwise), or by act of any court or governmental authority.

4. Suspension and Termination

RxData reserves the right immediately to limit, terminate or suspend your access to any of its services without notice if at any time RxData is notified or otherwise has reason to suspect that Customer is in violation of any of the provisions of this Agreement or any updated terms or successor agreement(s), or if Customer is late in payment of any amounts due to RxData hereunder. You agree fully to cooperate with RxData in any investigation regarding your access to or usage of the Services. Apart from a partial refund for your paid but unused license term in the event that RxData terminates this Agreement due to a suspected violation which you are able to prove did not occur, RxData will have no liability or responsibility to you if it limits, terminates, or suspends your access to any of its services, including without limitation the Services, or removes any content, data, or resources you may have uploaded or generated while using the Services. For its convenience, Customer may terminate this Agreement at any point by giving written notice to RxData of its intent to do so, for which notice email or cancellation within Customer’s account while logged in will suffice. Following termination, Customer’s access to and use of the Services will continue only for that period of time for which Customer has already paid, and no refund for any unused time period will be given. As of the end of such paid period, RxData will discontinue Customer’s access to and use of all content and Services. Customer agrees to retrieve and maintain any and all data, reports, and other information or material generated by or during its use of the Services. RxData will not maintain and will not be responsible to respond to Customer or to provide any reports, data, records, or other responses or assets relating to Customer’s account or use of the Services.

5. Prohibitions

You shall not:

Share login credentials or accounts. Each paid account is for the use of one person only. If you would like to establish a shared account for multiple users, please contact us by email to inquire about enterprise pricing.
Sublicense, sell, or otherwise attempt to transfer your account or license to use the Services.
Decompile, disassemble, or reverse engineer the Services, or any part of the Services, or attempt to do so, or assist any others in doing so, or remove or attempt to remove any of RxData’s proprietary notices or other identifying information contained on the Services and content.
Use any alternative or automated means to access the Service or extract data from it, other than as intended by RxData and in the forms made available to Customer in its RxData portal account.
Copy or otherwise use the Services except as expressly permitted by this Agreement.
Repackage or represent to any person or entity that the Services belong to or are the proprietary product of any person or entity other than RxData.

6. Notification

You agree promptly to advise RxData if you become aware of any actual or suspected unauthorized use of the Services, or of any actions or statements that appear to be harmful to or inconsistent with the rights of RxData with respect to the Services or these Terms.

7. Usage Information

You agree that RxData may monitor use of the Services, including session activity, reporting, downloads, and all communication within the Services and RxData’s systems.

8. Support

The Services are designed and intended to be used by you on a self-service basis. RxData will provide information and ready-made examples or case studies in written or other recorded form for the sake of initial orientation and understanding of the Services and how to use them. In the event of lost or interrupted functionality of the Services, RxData will make reasonable efforts to provide support in a timely manner but makes no guarantee as to response time or quality level. RxData’s support hereunder will be limited to enabling and maintaining ordinary access to and uses of the Services and is not a technical helpdesk, training service, or software / hardware / connectivity troubleshooting service.

9. System Outages, Data Sources

RxData may schedule downtime for maintenance and other purposes. Unplanned system outages are also possible. RxData Services rely on access and aggregation of data provided by third parties. RxData shall have no liability or offer any discounts for (i) the resulting unavailability of the Services; (ii) any loss of data, connections, or revenue caused by planned or unplanned system outages; (iii) delay, difficulty, expense, or lost time and effort caused by such system outages, (iv) inaccurate or incomplete data provided by third parties, (v) hallucinations or errors in handling or presentation of data from AI or LLM model processing, or (vi) any third party acts or changes in data handling, APIs, or any other outages of data sources, web host providers, or the internet facilities or networks that are not owned or controlled by RxData.

10. Warranties and Representations

You warrant and represent that you have the right to enter into this Agreement, and that you will use the Services in accordance with this Agreement. You agree to indemnify, defend and hold harmless RxData and its officers, employees, contractors, and agents (the “RxData Parties”), from and against any and all claims, damages, demands, or liabilities, including but not limited to attorneys’ fees and costs, arising out of your use of the Services or any actual or alleged breach of this Agreement by you or any party affiliated or associated with you.

11. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Services are provided on an “as is” basis without warranty of any kind, express or implied, by operation of law or otherwise. Your use of the Services is at your own risk. RxData disclaims any warranty that the Services will be free from interruptions or other failures, be error-free, or that the Services will meet your requirements. To the maximum extent permitted by applicable law, RxData and its suppliers disclaim all other warranties and conditions, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, with regard to the Services and the matters addressed in this Agreement. No representation or other affirmation of fact not contained in this Agreement will be deemed to be a warranty or give rise to any liability to the RxData Parties.

12. Limitation of Liability

Regardless of the form of action (whether in contract, tort, breach of warranty or otherwise), and except as otherwise expressly provided herein, in no event will any RxData Party be liable to you or to any other person or entity for any damages, whether direct, incidental, consequential, exemplary, special or indirect damages or damages of any character whatsoever including, without limitation, damages for loss of business profits and loss, damage, business interruption, destruction of data, loss of goodwill, work stoppage, computer failure or malfunction, or for any and all other damages or losses arising out of the use of or inability to use the Services or the provision of or failure to provide support services, even if RxData has been advised of the possibility of such damages. To the extent that in a particular circumstance any disclaimer or limitation on damages or liability set forth herein is prohibited by applicable law, then, instead of the provisions hereof in such particular circumstance, the RxData Parties will receive the benefit of the protection of the maximum disclaimers and/or limitations on damages and liability available at law or in equity. In any case, RxData’s entire liability to Customer or anyone claiming relative to or through Customer for any claim of any nature shall be no more than the most recent amount paid by Customer to RxData hereunder. Without limiting any of the foregoing, in no event will any RxData Party be liable for any delay or failure to perform which is due to causes beyond its reasonable control.

13. Governing Law, Venue and Jurisdiction

This Agreement and its validity, construction and performance will be governed in all respects by the laws of the Commonwealth of Virginia, without regard to its choice of law provisions. You irrevocably agree to accept that the exclusive venue for any disputes arising out of or relating to this Agreement shall be the Virginia state courts in Henrico County, Virginia, or the Eastern District of Virginia, Richmond Division, and irrevocably consent to those courts exercising personal jurisdiction over Customer, and waive any objections to the venue or jurisdiction of such courts.

14. General Provisions

This terms of service Agreement contains the entire understanding of the parties relating to its subject matter and supersedes any prior written or oral agreement or understandings between the parties with respect to its subject matter. The invalidity or unenforceability of any provision of these terms will not affect the validity or enforceability of any other provision. No provision hereof shall be deemed waived unless such waiver shall be in writing and signed by an authorized representative of RxData. RxData may assign or transfer this Agreement, in whole or in part, to any party without notice. This Agreement and any rights hereunder are not transferable by Customer without the prior written consent of RxData.